SHIPPING POLICY

Earthen Affair is currently shipping pan India. International shipping will be activated shortly. In the meantime if you have a special request you can write to us at earthenaffair@gmail.com and we will try our best to fulfil your request.

 

Shipping duration

 

At Earthen Affair we understand how important it is to receive your purchased products in the best condition and on time. For this, we work hard to ensure your products get to you at the earliest.

All Earthen Affair products are shipped out within 1 - 3 working days. Time taken for any product to reach after shipping you would vary based on your location.

All artist specific products are shipped out within 1 - 5 working days. Time taken for any product to reach you would vary based on your location and location of the artist.

Please note the following:

  • All the products in your order may not be shipped together in one shipment.

  • Orders outside of metro cities or in remote areas where regular delivery is not available, may take upto 12-15 business days.

 

Shipping charges

Shipping charges will be calculated at the time of check-out based on the product you select and your location.

RETURN & REFUND POLICY

At Earthen Affair we want you to love the product you buy. Right from the moment to purchase your product, you should be able to sleep happy and excited to welcome the new source of your daily inspiration.

However we are a small business at the moment. Thus, there is a policy of no return, exchange or refund.  Once the products have been ordered, they will not be eligible for a return, exchange or refund unless the product is damaged in which case an exchange or refund will be issued.

That being said, if you receive the product in a damaged condition, you can email us at earthenaffair@gmail.com with pictures and order number within 48 hours after you had received the package. Our team will assess the damage and will assist you through the replacement process.  

 

Please note the following:

  • All our products are handmade by experienced artists and artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

  • Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit.

  • Every return or exchange request is treated as an individual case.

  • If the defect or damage has not been communicated to us within 48 hours of receipt of the product(s), we shall not be held responsible for failure to provide a refund or replacement of the product.

  • We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.

PAYMENT METHOD

Payments can be made with credit/debit cards, UPI/QR, Netbanking, Wallet (PhonePe, Airtel Money, Freecharge, Jio Money, Mobikqik, Ola Money, Payzapp). You can also request a direct payment link or QR code by sending us an email at earthenaffair@gmail.com

 

Cash on delivery

Earthen Affair does not offer cash on delivery yet. 

We are working on it : ) Thankyou for your patience.

CANCELLATION POLICY

An order is eligible for cancellation within 36 hours of it being placed. To cancel an order, you can send us an email at earthenaffair@gmail.com

In case the product is not yet delivered

 

In case you had paid for the product through credit/debit/net banking, we shall initiate the process for refund within 1 - 2 business days. In other cases it may take 3 - 7 business days for the refund to be credited to the same payment source you had opted during the payment process.

 

In case the product is already delivered

 

Shipping fee for any product is non-refundable. For the amount of the product, in case you had paid for the product through credit/debit/net banking, we shall initiate the process for refund within 1 - 2 business days. In other cases, it may take 3 - 7 business days for the refund to be credited to the same payment source you had opted during the payment process.

 

 

For any more questions related to shipping, refund and cancellation contact our Earthen Affair team by mailing us at earthenaffair@gmail.com